Deliveries and freight calculation
1. Tracking 2. Delivery times 3. Freight cost
1. Tracking: We will send you a delivery confirmation email as soon as the goods are packed in our warehouse. The carrier collects goods from us Monday - Friday between 15:00 and 16:00. Therefore, it may take a few hours for the package to be traced. After the package is shipped by carrier from our warehouse you can track it yourself under "Order History" on the website. If you wish, you can receive an SMS with delivery information.i sender deg en leveringsbekreftelse på e-post så snart varene ligger ferdig pakket på vårt lager. Transportøren henter varer hos oss mandag - fredag mellom kl 15.00 og 16.00. Det kan derfor ta noen timer før pakken kan spores. Etter pakken er sendt med transportør fra vårt lager kan du selv spore den under "Ordrehistorikk" på nettsidene. Dersom du ønsker det kan du motta en SMS med leveringsinformasjon.
2. Delivery times: All goods on the Telmo.no are in stock in Skedsmo. Orders received before 12:00 pm Monday - Friday will normally be shipped the same day, for next business day delivery in South Norway and delivery after 2-3 days in the rest of the country. In high season, 1-2 extra days should be calculated for delivery. Orders received at weekend or on holidays will be shipped from our warehouse the following weekday. Monday - Friday, the packages will be delivered to the carrier by 4pm for transport out to the customer. The goods are sent to a distribution warehouse in Oslo where the packages are distributed the following morning and passed on to the entire Norway.
3. Freight costs: Our carriers calculate the shipping cost based on package size, volume weight and destination. The price basis, also called the weight of the freight calculated, is calculated by volume weight. Volume weight is the transport industry's way of converting volume to weight, and is necessary e.g. in cases where one sends something with large volume and small weight, e.g. a duvet. In these cases, it is the volume the package takes on the means of transport that determines how much it costs to ship it, not the weight.
To find the volume weight, multiply the length, width and height. If the measurements are in cm, the result is divided by 1000 to get dm3/l (the volume of the package). The volume is divided again on the fixed conversion factor. Fixed conversion factor for packages: 5, for pieceware 3.5 and for batch goods 3.
A factor of 5 means that 1 m3 is 200 kg. All weights are adjusted to the nearest whole kilogram. To find the price of the package we use the shipping calculation weight, which is the highest factor of volume weight and real weight.
Calculation example: We have a package to ship. Real weight: 3 kg. Pack size: Length 40 cm, Width 20 cm, Height 24 cm. Volume weight: 40x20x24 = 19200 cm3 => 19200/1000 = 19,2 dm3 => 19,2/5 = 3,84 kg
Shipping calculated weight: 4 kg (3.84 kg >3 kg)
The shipping calculated weight is the highest weight of real weight and volume weight. In this example, the freight calculation weight is 3.84 kg, which the Record adjusts up to 4 kg. For further information on freight calculation, see Posten/Bring's enterprise shipping guide.
Additional charge to Svalbard: All package products to and from Svalbard receive a fixed additional charge. The surcharge is a fixed krone supplement per piece, NOK 250,- excl. VAT (as of 1 January 2020). Note: Svalbard is considered to be outside the Norwegian customs territory and shall therefore comply with normal customs rules for imports and exports.
Dangerous goods: See the Posten information about dangerous goods.
On most shipping options, we now offer a choice between Posten/Bring and PostNord. PostNord is significantly cheaper - but there are some who still prefer The Post/Bring because you are located in places where Posten/Bring's network is better and/or faster etc. That's why we offer our customers to choose shipping supplier where possible.
Farm Package Door-Door (Posten) or Parcel 18 (PostNord):
The packages will be delivered to the receiver's door by 16:00 on the day of delivery within the core area. Outside the core area, for communication reasons, we need to spend one to two days more. The packages are provided against receipt. The forward time is 1-4 working days depending on the stretch of transport. You can track the package by using the shipping number.
Measurements: Minimum: 23 x 13 x 1 cm, maximum: 120 x 60 x 60 cm. Weight: Up to 35 kg
Volume addition min. Us$ 14.9 76,- ex. VAT applies for:- Packages greater than 60 X 60 X 120 cm, packs of length > 120 cm, packs with width > 60 cm and or height > 60 cm- Packages without packaging or in roll- Packages below the minimum dimensions 23 cm x 13 cm x 1 cm (the package must be sorted manually)
Piecegoods (Posten) or Piecegoods 1 Kolli (PostNord):
Used for broadcasts exceeding the maximum weight of 35 kg or maximum dimensions.
Serviceparcel (Posten) eller MyPack Collect (PostNord):
The package is collected at the nearest outlet/Post in Store, the output network consists of approximately 1500 locations. The recipient is notified of the arrived package via sms and/or e-mail (must be ordered via EDI advance notice). The forward time is typically 1-3 working days (depending on distance), some routes 4-5 working days. For example: Oslo-Oslo: 1 working day, Oslo - Bergen: 2 working days, Oslo-Bodø: 3 working days. You can track the package by using the shipping number.
Express overnight (Posten) or Express Neste Dag (PostNord/Jetpak):
Delivery to the recipient by 09:00 or 11:30 the next morning, Monday to Friday, in most cities and major locations. Other areas by 16:00. Some destinations may have more than one day's delivery time (for example, islands without daily ferry service and the like). Must be addressed to street/city address with corresponding zip code (not to mailbox address). Dangerous goods can not be sent express! There are also restrictions on certain liquid products (Wet Cargo).
Measurements: Minimum: 23 x 13 x 1 cm, maximum: 120 x 60 x 60 cmWeight: Up to 35 kgDelivering before 07:00: For delivery before 07:00 comes an additional charge of NOK 225,- excl. VAT per packageThis is in addition to the regular express fee.
Lettermail (Posten):
Lettermail can be used e.g. where the minimum target of a postal package is undercut or the value of the goods is very small. Ps! Mail cannot be tracked and therefore letter shipments are at buyer's risk.
Retrieved at Skedsmokorset:
If you or your company are located in Eastern Norway, it is possible to pick up the goods in our premises. You will receive a pick-up message by SMS or by email when the goods are ready for pickup. Telmo never recommends our customers to just stop by and chance that the goods are ready if it is not notified in advance. However, if it has been a few days since you ordered and you have not heard anything from us, we advise you to contact us so that we can arrange collection of the goods.
MyPack Collect (PostNord):
We use PostNord MyPack as the main supplier for deliveries to private individuals in Norway. This is because PostNord has a very well developed network of outlets in Norway, and they deliver at a very nice price. They also have great mobile apps for package tracking, so you know where the package is at all times. This will benefit our end customers.
All items on Telmo.no with inventory status greater than 0 are in stock in Skedsmo. Orders received before 12:00 pm Monday - Friday will normally be shipped the same day, for delivery the next working day. In high season, 1-2 extra days should be calculated for delivery, although this is of course something we try to avoid at all costs. Orders received at weekend or on holidays will normally be shipped from our warehouse the following business day.
MyPack Home (PostNord):
Home delivery can be ordered by the customer directly in the PostNord app etter that the tracking number has been sent ut.
Pick-up at Skedsmokorset:
If you are located in Eastern Norway, it is possible to pick up the goods in our premises. You will receive a pick-up message by SMS or by email when the goods are ready for pickup. Telmo never recommends our customers to just stop by and chance that the goods are ready if it is not notified in advance. However, if it has been a few days since you ordered and you have not heard anything from us, we advise you to contact us so that we can arrange collection of the goods.
Ps! These are the record's estimated forward times, Telmo Control cannot be loaded for any deviations from these that are not due to our own routines. For further information on shipping rates, see shipping information here in the Customer Centre.
Ordering
4. Prices 5. Sales conditions 6. Change or cancel an order
4. Prices On Telmo.no you shop at the same prices as you always do when you call us. Business customers who are logged in will see prices here in the webshop after any discounts. Dealer prices are quoted excl. VAT. Ps! Shipping cost is in place: Business customers who trade on credit will receive an estimated shipping added to the order and on the order confirmation here in the webshop. The real shipping cost on the invoice may differ from what you see in the online store! Business customers who trade in advance will also receive an estimated shipping cost added to the order, but this will be the final freight since goods and shipping are prepayable.
Private customers see prices here in the webshop for any discounts, and they will be the same whether you are logged in or not. End user prices are quoted incl. VAT. Ps! Shipping costs apply and will be calculated in check-out.
5. Sales conditions: Read more
6. Changing or cancelling an order You can modify and delete an order already placed in the cart at any time in the shopping process. After the order is confirmed in the "Checkout" and you have received order confirmation, you must do the following to modify and delete a purchase order:
Credit customers: Call us at Telmo Control or send us an email and promptly let us know what you would like to change or delete. Note that the order can only be changed/deleted until Telmo has started processing the order (pick and pack).
Prepayment customers: Business customers who pay in advance cannot change their order after it is confirmed but must place a new order. Deleting orders is only possible by notifying Telmo Control by phone or by e-mail as soon as possible and no later than BEFORE we have started processing the order (pick and pack).
Retail customers: Private customers cannot change their order after it is confirmed but must place a new order. Deleting orders is only possible by notifying Telmo Control by phone or by e-mail as soon as possible and no later than BEFORE we have started processing the order (pick and pack).
PS! Items placed in the "Shopping cart" remain there until they are deleted, even if you log out and enter the webshop. If you are going to shop more items on Telmo.no you can add items to your shopping cart today and continue shopping tomorrow. This will also save you shipping costs.
Security
7. Safety 8. Privacy 9. Password management 10. Cookies
7. Safety It is safe to shop on Telmo.no. We use responsible, secure and technical solutions that allow you to safely order your goods with us. During the ordering process, we protect your information using Secure Sockets Layer (SSL) encryption. This means that your information is sent via secure connection and cannot be read by outsiders.The online store Telmo.no is operated by Telmo Control A/S, a solid company with 50-year experience in the boat equipment industry and with a turnover of NOK 40 million. in 2019. If you are unsure how we treat our customers then just check our Trustpilot feedback, the vast majority of our customers are very pleased with us. We're sure you'll be too.
8. Privacy Telmo.no process personal data you provide to us in a way that protects your company and your personal integrity and privacy. Information that may be associated with you as a person will never be made available to other businesses or be linked with other external registers.
Only specially approved persons with us will have access to information that may be associated with your company or you as an individual and Telmo.no have established technological barriers that prevent unauthorized persons from coming into contact with the information.
All customers can correct or delete their registered personal data at any time. This is done by logging in to My Page. Contact if this can also be done by email or phone. For more information on how we process personal data please read our GDPR guidelines.
9. Password management All customers are provided - via email or letter - their initial username and password from Telmo Control A/S. Then choose your own login password on Telmo.no. This is stored encrypted on our servers and through technological barriers that we have established, no one in our organization or outsiders can access this. You can change the password yourself on My Page. Contact us to add more users from your business.
10. Cookies Cookies are small text files sent from a web page (e.g. Telmo.no) and stored on the visitor's computer. This text file is used to improve the website for the user or provide statistics around the use of the website. A cookie cannot start an application. Cookies are used to store login information on Telmo.no if you check this box ("Remember your username and password"). Please note that you should be aware that this is not done on a machine available to others, as they may use the information to log into your account with Telmo.no. If your browser is set to not accept any cookies, you will not be able to order goods from the internet. It's easy to change this setting in your browser..
Payment
11. Invoiced customers (only companies) 12. Advance payment customers (companies and private)
11. Invoiced customers (only companies) On Telmo.no you trade and pay as a credit customer to the same payment terms as on phone sales, normally 30 days from when we ship the goods.
Telmo offers 3 types of invoice to corporate customers:- Paper invoice (will expire soon)- Invoice by email in pdf format- Electronic invoice in EHF format
The default is EHF invoice. If your company is not set up to receive an EHF invoice, you will receive an invoice by e-mail (pdf invoice). If you have any doubts about whether you can receive the EHF invoice, please check this in the ELMA registry. If you do not receive invoices from us in the format you want, please let us know, we will of course help.
If you have an e-mail invoice from us and you do not receive these from us after you have received the goods, please contact us so that we can send a new one to you. The reason why you have not received the invoice may be:- It has been stopped by the spam filter in your mailbox. Check if you have received emails from noreply.autoinvoice@visma.com and verify that this email address is registered as the approved sender in your email system- Your mailbox is full- Error by our mail server
Ps! You can always view and download your invoices under "My Page"/"Invoice History" here on our website.
12. Advance payment customers (companies and private) On Telmo.no, you trade as a prepayment customer to the same payment terms as on phone sales. To act as a prepayment customer on Telmo.no you must:- Pay with a valid debit or credit card or have a PayPal account that you can pay with
Ps! Claims are not offered as a payment option at Telmo.no. The goods are sent from us as soon as the payment is registered. Normally speaking this will happen one day after payment has occurred (requires bank payment before 14:00)
Private customers pay through our payment redeemer Klarna offering several different payment options: Card payment or invoice payment (with option for repayment plan) Normally we wait a few days before we withdraw the amount from Klarna so that we are absolutely sure that our customers have received the item before the purchase price is deducted from the account - and therefore it may also take a few days before you receive an invoice from Klarna after the purchase on www.telmo.no is completed.
Order history
13. How do I check my previous orders from Telmo? Order history from your web purchases and from all other purchases at Telmo Control is available on www.telmo.no under "My Page"/"Order History".
Return & warranties
14. How do I make a claim if a product is defect? 15. What are my rights and obligations if a product is defect? 16. Warranty 17. Returning a product (domestic only) 18. Exchange a product (domestic only)
14. How do I make a claim if a product is defect? a. Contakt us on the phone +47-66 92 65 00 (Monday - Friday, 08.00 - 16.00) or contact us by e-mail at: postmaster@telmo.no. You will shortly receive a prepaid return note from us so that you can send the item in return. The package should be clearly marked (on the outside of the packaging) with the seller's approved return number. See below 16. what information must follow the package.
b. If the claim is approved by us, we will send new goods to you at no cost to you. If we believe there is no basis for complaint, we will contact you.
15. What are my rights and my obligations if I think the product I have received is defect? The buyer is obliged to immediately examine the item purchased from Telmo Control A/S. Defects that can be detected by a normal inspection shall be made immediately. Deficiencies that can only be detected after installation and test should be claimed as soon as the defect is noted. All complaints must be made in writing with the indication of the type designation, serial number and fabrication mark, as well as pictures of installation, as well as the day of delivery. If repair work is necessary for the product to function as intended, a third party repair work can only be ordered after the approval from the seller. If there is a defect in the item, and the buyer has compained within the mentioned deadlines, the buyer may make the following claims: - Under certain conditions, choose between correction and re-delivery. - Unless the defect is minor or immaterial, demand cancellation of the purchase. - Claim compensation.
16. Warranty All products purchased on Telmo.no follow the usual warranty terms for all products sold by Telmo Control A/S. If you wish to advertise on a product you can find more information here below. The warranty does not cover normal wear or use defects.
PS! Under no circumstances will Telmo Control cover the work costs carried out without this being agreed with us in advance! We never get to cover the costs of our suppliers ourselves - and we must therefore be strict on this.
17. Returning a product (domestic only) If you want to return an item, follow these simple steps:
a. Contact us by phone +47-66 92 65 00 (Monday - Friday, 08:00 - 16:00) or by email: postmaster@telmo.no. You will receive a return order confirmation from us within 24 hours (Mon-Fri) that you will print and attach the shipment so that we can know that the shipment is yours. The item(s) you send back to us for consideration. Remember to clearly state "Return Reason".
b. Once the item has been received from us, assessed and approved, the money will be credited to your customer account with Telmo. Please note that it may take a few days for this to become visible to you. If we should think that there is no possibility of returning purchased goods, we will contact you. PS! Remember that the goods should be returned unused and in original packaging!
Regarding return fees and return shipping costs apply the following:
- Return reason "Customer has ordered the wrong item" or "Cancellation": 25% return fee incurred. Return costs are covered by the buyer.- Return reason "Seller has sold the wrong item" or "The goods are misdirected": No return fees. The return cost is covered by the seller.
Select! that no return is approved without the written approval of Telmo Control BEFORE the goods are returned, all return shipping prepayment by the buyer, claims submissions are refused.
PS! All approved returns must be in undamaged original packaging and the goods unused, copy of invoice shall accompany the return. The package should be clearly marked (on the outside of the packaging) with the seller's approved return number. Ps! No return is accepted on specially ordered products and electrical products where the packaging has been opened.
The Right of Withdrawal Act gives you the right to undo your purchase. The right of withdrawal applies to all goods purchased on www.telmo.no except for purchase items and some promotional goods. The right of withdrawal assumes that within 14 days of receiving the delivery, telmo will notify Telmo (withdrawal period), or preferably use Telmo's "Right of Withdrawal Form" and send the goods back to Telmo Control AS's address: Industriveien 1, 2020 Skedsmokorset.
All approved returns must be in undamaged original packaging and the goods unused, the right of withdrawal shall accompany the return. Once the returned item is received by Telmo Control (and no later than within 1-2 weeks), we will examine the item and if it meets the requirements for the approved return, the purchase price will be immediately returned to the customer via Klarna's payment solution.
18. Exchanging a product (domestic only) Normally, the exchange of goods purchased on Telmo.no is not accepted. If accepted, the reason for return "Cancellation" must be used and the customer will proceed as described above under "Returning Goods".
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